Refund policy

Return and Refund Policy

1. Eligibility for Returns

Returns are accepted only for defective, damaged, or incorrect items received.
Customized or personalized products are not eligible for returns unless they arrive damaged or incorrect.
Items must be returned in their original condition, unused, and with all tags and packaging intact.
Return requests must be initiated within 7 days of receiving the order.

2. Return Process

To request a return, contact our support team at sprtcoolidesigns@gmail.com with your order number and a description of the issue.
Our team will review your request and provide return shipping instructions if applicable.
Customers may be required to provide photographic evidence of the defect or damage.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
We recommend using a trackable shipping service to ensure safe return delivery.
Cooli Designs is not responsible for lost or delayed return shipments.

4. Refunds & Replacements

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
In cases of defective or incorrect items, customers may choose between a full refund or a replacement.

5. Exchanges

We do not offer direct exchanges. Customers must return the unwanted item and place a new order for the desired product.

6. Non-Returnable Items

7. Contact Information For return-related inquiries, please contact us at sprtcoolidesigns@gmail.com